Frequently Asked Questions
Everything you need to know about shopping with Vault X US
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping within the US usually takes between 3 to 5 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for all unused and unopened items. If you are not satisfied with your purchase, please contact our support team to initiate a return.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery.
Do you offer international shipping?
Currently, Vault X US focuses on serving customers within the United States. Please check our international partner sites for shipping to other regions.
Are your products covered by a warranty?
Yes, all Vault X products come with a 12-month manufacturer warranty against defects in materials and workmanship to ensure your collectibles stay protected.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.